Frotza Rider Privacy Policy
Updated 10 October 2026
Who operates this app
Frotza operates Frotza Rider for delivery partners. Contact address: C-04, 1st Floor, High Street, Ramganga Vihar, Moradabad, Uttar Pradesh - 244001. This policy covers the rider app, not the separate Frotza customer app.
Account and sign-in information
We process the verified Google email and identity used for sign-in, the admin-issued Rider ID, name, phone number where provided, and account activation details. Google sign-in is handled through Supabase Authentication. Rider credentials are checked by the Frotza backend. The app keeps its rider session token in device secure storage; it does not persist your Google access token or rider password.
Location, including background location
Frotza Rider collects precise latitude, longitude, accuracy and timestamps while you are on duty. Collection and transmission can continue in the background when the app is not in use, while using Maps, or when the phone is locked, if you allow the required permissions. Location is also used to verify delivery actions. It supports dispatch, live delivery tracking, pickup/drop-off verification and route calculation. Location can be shown to authorised Frotza staff and customers tracking their assigned delivery, and sent to mapping providers to calculate routes.
A location-sharing disclosure appears when you choose to go on duty, before requesting location permissions or starting that shift. You can decline and remain off duty. Going off duty or signing out stops the tracking service on this device; it does not erase previously recorded coordinates. Phone settings can revoke location permissions. Force-stop, battery restrictions, connectivity or operating-system limits can interrupt tracking. Location is not used for advertising.
Delivery and support records
We process assigned order references, pickup and drop-off information, status/stage timestamps, verification inputs, collected order cash, recorded delivery earnings, shifts and delivery-issue reports. OTPs are sent to the backend only when you submit a verification action. The app's pending-action recovery record stores operation identifiers and status, not OTPs, passwords, cash inputs or GPS coordinates. Delivery records and location snapshots may remain in the backend after a delivery ends.
Notifications and device storage
With notification permission, an installation identifier and Expo push token are registered for assignment alerts. Expo Push Service and Google Firebase Cloud Messaging deliver Android notifications. The app uses device storage for its session, selected language, location-disclosure acknowledgement, tracking ownership and pending-action recovery. Optional development/benchmark network measurements are bounded local diagnostics, not an advertising profile.
Who receives information
Authorised Frotza administrators and dispatchers access information needed to manage riders and deliveries. Limited rider, location and order information may be shared with the relevant customer or pickup partner for delivery coordination. Technology providers, including Supabase, Expo, Google and our hosting/database providers, process information needed for authentication, storage, notification delivery and mapping. Information may also be retained or disclosed when required by applicable law or to investigate a dispute or security incident. Frotza does not sell personal or sensitive data.
Retention and deletion requests
Rider account, shift and assignment records currently have no automatic expiry. You can request account and associated data deletion by emailing frotzaindia@gmail.com from your registered email, with subject Frotza Rider - account deletion. Include your Rider ID, not your password, OTP or access token. You can also contact support using the phone numbers below.
Support/admin verifies account ownership and handles requests manually. Signing out or uninstalling does not delete the backend account or delivery records. Records needed for legal, financial, fraud-prevention, safety or unresolved-dispute obligations may be retained; support will explain relevant retention when handling your request. No fixed deletion completion time or payout/settlement balance is promised by this policy.
Security and your controls
The service uses encrypted transport such as HTTPS and device secure storage. No service can guarantee absolute security. Keep credentials confidential, sign out on shared devices, and contact support if an account or device is compromised. Location and notification permissions can be managed in phone settings; disabling them can limit duty tracking or assignment alerts.
Contact and policy changes
Privacy and deletion email: frotzaindia@gmail.com. Support: 91-5914200051. Toll-free: 1800 121 0257. Material changes will be reflected in the dated policy. A changed background-location disclosure requires a new acknowledgement before the app starts background tracking.
Contact support
Phone: 91-5914200051
Toll-free: 1800 121 0257